Submitting a complaint to the Office of the Military Ombudsman is a legally established institutional mechanism for the protection of the rights of servicemembers. We explain what types of complaints the Office is authorized to consider, how to properly submit them, and how long the handling process may take.
What information should be included in a complaint?
- the complainant’s contact details (full name, current location, email address or phone number);
- опис конкретної ситуації та обставин порушення;aa clear description of the specific situation and the circumstances of the alleged violation;
- information about the authority or individual whose actions or failure to act are being challenged.
Copies of documents supporting the circumstances described in the complaint may be attached (such as orders, official responses, certificates, or other relevant documents). Where a complaint is submitted by a representative, documents confirming their authority to act on behalf of the complainant should also be provided.
Complaints may be submitted individually or collectively. Collective complaints are appropriate where the same violation affects a group of servicemembers.
If, during the handling of a complaint, indications of a criminal offence are identified, the relevant law enforcement authorities are immediately notified in accordance with the procedure established by law.
The Office of the Military Ombudsman processes complaints within this timeframe.
In cases involving a threat to the life or health of servicemembers.
Following the handling of a complaint, the complainant receives written notification of the decision no later than three working days from the date the decision is made.
What actions can the Office take following an inspection?
- prepare findings and recommendations that are mandatory for implementation;
- following the adoption of Draft Law No. 13267, draw up administrative offence protocols and seek administrative liability through the courts for failure to comply with lawful requirements.